for designing public services
This site is an attempt to reflect on the use of design in complex service environments. My topics of interest are visualising complexity, co-mapping system problematiques, service design and system boundaries and feedback loops between policy and "context of use."
How can we use design as a creative strategy and involve different stakeholders to understand how systems are? How can we simplify by disrupting/subtracting from the current system as an attempt to innovate?
As designers, we explore many types of co-creation sessions, but we also need to make co-mapping sessions to understand how systems behave. Timeline mappings (Sevaldson), Dialogic Design (Jones) and Iceberg Models (Ponto &Coughlan) are transforming design thinking workshop sessions in deeper systemic participatory engagements.
Please have in mind that these are unpolished thoughts and work-in-progress to start building academic knowledge in this field.
Manuela Aguirre is a service designer and a phd fellow researching systemic approaches needed to tackle complex situations in the public sector through service design.
Manuela has a diverse design background as she studied integrated design in Chile, then obtained her Master in Design in Norway and then she worked in the intersection of healthcare and design in the US, at the multidisciplinary design group embedded within the medical practice of Mayo Clinic.
Her passion for designing within vulnerable situations shaped Designing for Dignity; a project that addresses the medical, psychological and legal responses to sexual violence through a systemic-service design approach. This project received awards by Core77 and the Norwegian Design Council in 2013.
She now teaches a Master Studio in Systems Oriented Design at The Oslo School of Architecture and Design (AHO) while researching for DOT; a strategic initiative to Design for Public Services funded by AHO.